Warner Bros. Discovery
Product Design Internship Experience

🚨 This project is under NDA. Feel free to reach out to me if you wish to learn more about my experience via Linkedin or email!

Overview

Designed a user-driven feature to enhance and refine content recommendation in Max

During the summer of 2023, I worked as a Product Design Intern at Warner Bros. Discovery on the Data Expression team for the streaming app, Max. The Data Expression team focuses on improving and scaling ML-driven conversational technologies to ensure they remain user-friendly.

Over the course of my internship, I ideated design solutions and created UX copy aimed at improving users' content recommendations. My work involved designing and prototyping various user interaction flows for mobile, tablet, web, and Connected TV (CTV).

My Role

Product Design Intern

The Team

2 Designers, 1 Product Manager, 1 UX Writer

Responsibilities

UX Design, Prototyping

Timeline

June - August 2023
(12 weeks)

What I did

Here is a high-level summary of my overall design process and key deliverables:

  1. Analyzed and consolidated existing research about current users and platform.

  2. Researched and benchmarked competitors to understand how to iterate based on identified pain points and customer delights.

  3. Created user flows, wireframes, and prototypes ranging from low to high fidelity, with a focus on a mobile-first approach.

  4. Created UX copy to reduce complexity in a way that feels human and intuitive.

  5. Participated in design workshops with the team focused on collaborative problem-solving.

  6. Presented to key stakeholders in weekly design review sessions and iterated based on feedback.

  1. Analyzed and consolidated existing research about current users and platform.

  1. Researched and benchmarked competitors to understand how to iterate based on identified pain points and customer delights.

  1. Created user flows, as well as wireframes and prototypes from low to high fidelity.

  2. Created UX copy to reduce complexity in a way that feels human and intuitive.

  3. Presented to key stakeholders during weekly design review sessions and iterated based on their feedback, culminating in a final presentation for directors and executives.

Reflection

Embracing Discomfort for Growth

Stepping out of my comfort zone has been crucial for self-growth. Whether it was initiating coffee chats with my team or presenting my work to a large audience of stakeholders, this internship has emphasized the importance of embracing discomfort for personal and professional development.

Collaborative Learning

Embracing a low-ego, high-curiosity approach was crucial during my internship. This project taught me the value of humility and the importance of incorporating feedback from all stakeholders—both designers and non-designers. As my first real-world UX design project, it proved to be an invaluable lesson.

Check out my other projects! ↓

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Made with 💖 © 2024 Emily Lee

Check out my other projects! ↓

Thanks for visiting. Let’s connect!

Made with 💖 © 2024 Emily Lee

Made with 💖 © 2024 Emily Lee